Terms and Conditions

Sales Terms & Conditions


All prices are FOB NOVA Warehouse located in Huntington Park, CA and are subject to change without notice.

Customers are asked to contact NOVA to receive current pricing.

Prices are in US Dollars.

Any price discrepancies must be communicated to NOVA in writing within 10 days of receipt of invoice.

Minimum Order:

Opening order for new accounts on approved Net 30 day terms is $1,500.

Minimum order is waived if the order is placed online and paid for by credit card.

Re-Order Minimum:

Re-orders on approved credit that are under $500 will be charged $10 administrative fee.

Credit Cards:

NOVA accepts Visa, Master Card and American Express.

For credit card orders, please provide card holder name, account number on card, billing address, CCV number and expiration date.

Credit cards are charged at the time of shipment.

Credit Terms:

NOVA offers Net 30 day terms to customers with approved credit.

Opening orders for less than $1,500 are not eligible for terms.

Customers are requested to submit a signed credit application with at least three references. Please allow 10 business days to review and approve the credit.

Net 30 day terms means payment is due within 30 days from the invoice date. Past due invoices will incur a monthly charge of 1.5% or 18% annually on the amount past due.

Future in-house orders will not be shipped until all past due invoices and finance charges are paid in full.

NSF / Returned Checks:

A $30 service fee will be assessed on all accounts for checks returned for non-payment.

A $30 finance charge will be assessed on International orders paid by wire.

Returns and Refused Orders:

All returns must be authorized in writing by NOVA. A Return Authorization (RA) number will be issued by NOVA Customer Service and must appear on all return labels. Returns without RA numbers will not be accepted

Buyer’s Remorse Return is subject to a 25% restocking fee. Item(s) must be shipped in the original box to avoid any damages. If the item is received damaged, a 100% chargeback will apply.

Damages occurring during shipment are the responsibility of the customer and an appropriate claim should be made directly with the shipper.

Shortages/ Freight Damages:

We require the receiver to inspect all products from NOVA upon receipt of shipment to determine any freight damage (visible or concealed).

Shortages and/or damages must be noted on the freight bill at the time of delivery and reported within 48 hours to NOVA.

Failure to note freight damages on the freight bill at the time of delivery will result in a 50% charge provided evidence that the item is field destroyed or a receipt is provided for donations.

The filing of a freight claim does not relieve the customer from responsibility for payment of charges.

Defect Merchandise:

Manufacturer's defects must be notified within 10 days of receipt of the order.

Credit will be issued to the account or replacement will be sent upon verification of defect(s).

Credit is valid for 90 days from the date it is issued.


The Jon Gilmore product line is hand made in North America by artisans and finishes may vary slightly from photographs, catalogs and digital images.

Limited Warranty:

NOVA has carefully inspected each product at the time of manufacturing and warrants each product to be free from defects in workmanship at the time of shipment. Each product is further warranted to function properly under normal conditions of use for a period of 1-year from the date of the NOVA invoice. This warranty is not valid if the product is misused, abused or altered. In the event that repair or replacement should be necessary, please contact NOVA Customer Service.

Light Bulbs:

Only LED string lights are covered under the NOVA limited warranty. All other light bulbs are not covered.

Incidental Damage:

NOVA will not be responsible for any incidental damage arising from the use of the product.

Market Specials:

For promotional purposes, all sale prices quoted at trade shows and in promotional mailings are not effective on re-orders and cannot be combined with other discounts or allowances.

Custom Orders:

Custom finishing/wiring will incur a 50% up-charge for custom changes.

The lead time for custom items is 90 days from the receipt of order and deposit.

A 50% deposit is required for all custom orders and remaining 50% will be due before the order is shipped